Conditions of reservation
Conditions of reservation
Before making your reservation, please consider the following:
Biohotel Moravsko Selo is a one star family held property with a capacity of 16-18 rooms for tourist accommodation. The work organization is predominantly family based.
Our restaurant is categorized as a one star traditional restaurant (mehana) with a 70-seat capacity.
To make your reservation it is necessary to make an advance payment of 50% of the total amount. The surcharge is to be paid upon arrival.
To cancel a reservation you need to inform us no later than 14 days prior to the date of the reservation, in which case we shall refund your deposit.
To change a reservation (number of rooms, shortening or lengthening the stay, number of people), you need to send us a written request and we will let you know if the change is possible.
The rooms are available for check-in after 1.00 pm on the day of arrival.
We kindly ask our guests to vacate their rooms before 11.00 am on the day of their departure without further notice from our side.
In accordance with existing state regulations, we kindly ask you not to bring food and drinks on the territory of the complex unless you are using the apartment with kitchen.
Out of hygiene and practical concerns, we ask our guests not to bring food and drinks into their rooms. In case of specific needs, room service is allowed, however it is paid for separately.
Out of concern for the health and safety of our big and small guests, smoking is not allowed in the rooms and restaurant.
The staff of Bio Hotel Moravsko Selo reserves the right to accommodate other guests in the hotel, as well as to organize events that do not interfere with the rest of the guests, unless the complex is fully booked.
The staff of Bio Hotel Moravsko Selo would like to remind its guests that they are in the mountains, far away from a city, and they need to take care to dress warm and plan for their particular needs in advance.
We are not liable for unforeseen circumstances – snow or lack thereof, strong winds, heavy rains and frost, mosquitoes, power or water cuts, lack of internet connection.
No payment is due for children under 5 checked in the rooms without additional accommodation.
Please do not check in small children in their own separate room without a prior exclusive agreement.
The entire staff of the hotel takes due care of children in the complex. We would still like to ask parents not to leave them unattended under any circumstances.
Pets are welcome to stay only in certain rooms, and a one-time fee of 15 leva is due for a subsequent thorough cleaning of the room. Owners are asked to take care of their pets, so that they don’t interfere in any way with the other guests’ rest.
The staff of Bio Hotel Moravsko Selo asks our guests to turn off the lights when they are not in the room, to turn off the water when they don’t need it, and to avoid opening the windows for prolonged periods of tibotherme when the heating is on. If the room is too hot, you can regulate the temperature of the radiators.
Restaurant working hours – 8:30 am – midnight
Kitchen working hours – 8:30 am – 10:00 pm
Breakfast is not included in the price of the room, but we serve breakfast in our restaurant from 8.30 am to 10.30 am every morning. The price of a standard breakfast (one of the following: mekitsi (fried pastries), French toast, omlette, pancakes, banitsa, yoghurt with oatmeal or with honey and walnuts, sandwiches, breakfast combo) is 1.80 Euro and 0.8 Euro for a hot drink – tea or coffee. We would rather use Bulgarian money.
If you have any further questions, please don’t hesitate to call us or send us an e-mail.